ORDERING, SHIPPING TIMES & RETURNS

Lead Time

There is a standard three business day lead time on all orders, we are currently shipping 95% of orders between 1-3 days.  If you should require your order within 10 days, pleases contact us before placing the order.  In most cases we will be able to accommodate your request. 

During peak times the little gift studio may have to extend the lead time to a more realistic time based solely on demand. 

CURRENT LEAD TIME 1-3 DAYS FOR ALL ITEMS (excluding name necklaces & Circle Photo engraved & laser cut necklaces)

CURRENT LEAD TIME for name necklace & Circle laser cut photo necklace is 

5-10 days to craft & 2-3 days postage.

Placing your order

When you place an order with us (choosing an item and completing our online checkout process), we will send you an acknowledgement by email.  This will list the products you have ordered and may include instructions on where to upload any images.  Please note that your completion of the online checkout process does not constitute our acceptance of your order.  Our acceptance of your order only takes place when we despatch it.  A ‘purchase contract’ between you and www.thelittlegiftstudio.co.uk (happy octopus ltd) is therefore made at the point of despatch, rather than at the point of payment. If you have cancelled your order, or if we notify you that we cannot accept your order, then no purchase contract will have been made.

We will not be held liable if you did not read the full product description including production times and delivery times.

Personalised products

We aim to provide a high-quality service, all customer orders we receive are placed in a queue linked with our order numbers, and are produced on a first come first serve basis, based on date we received the orders custom details ie text and/or image and are subject to stock availability. 

Please double-check your order on screen and your acknowledgement email carefully to check that all the details entered are correct. We cannot refund items where the personalisation has been mis-typed or mis-spelt due to an error made by you.  

All order personalisation will be processed exactly as entered, it will only be adjusted to conform with the product design.

If you send images / photos for personalisation , we can only work with the image size & quality provided, we can not be held responsible for poor quality images provided for  personalisation, please ensure high quality, clear images are provided.

if you cancel your order after we have strated the design work for your custom order then we would deduct the design fee then only a partial refund would be accepted.

The design stage usually starts the following day.

Wood products due to the nature of wood, all pieces of wood are unique, colours and wood grains and sizes may vary to some degree as seen in photographs.

Postage and Packaging

All prices are shown exclude postage and packaging charges, postage and packaging charges will be calculated at the ‘checkout’ stage.

Delivery/Shipping

Most of our products are sent via Royal Mail, our website postage calculator is configured to a Royal Mail weight and size format.   The little gift studio reserves the right to use a courier Service of our choice on the odd occasion necessary, should circumstances change.  Please allow 2-5 working days from receipt of your ‘Shipped’ confirmation email for UK delivery.

We can not be held responsible for delays in deliver service, we will not issue refunds based on late delivery by the postal aourier service.

We accept no liability for any delays beyond our control, which include, but are not limited to; couriers delay, postal service delay, stock availability issues and printer malfunctions. Festive period are as per each individually listed item on the website.

Lost/Non arrivals

All orders are expected to arrive at the shipping address provided no later than 5 business days after the 'shipped' notification email, this will be extended in seasonal peak times to 14 business days.

If your order has not arrived within 5 days of the 'shipped' notification please inform us with your order number: Hello@thelittlegiftstudio.co.uk

Orders that fail to arrive at their destination after 15 calendar days will be treated as lost.

Customers must contact us within 21 calendar days of the 'shipped' notification to be eligible for a refund, after this time store credit may be offered at our discretion.

[Please note; It is common for the address or postcode to be incorrect at the time of ordering. Please ensure you have provided us with the correct address and postcode, you can check by logging in to your account or referring to the invoice you received via email at the time of ordering].

The liitle gift studio will not be held responsible for non delivery due to errrors in the postal address entered by the buyer.

Returns, Cancellations and Refunds 

All personalised products are non refundable the little gift studio is therefore unable to take returns or offer refunds on personalised goods.  This does not affect your statutory rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in terms of Non-Personalised products.

*Please note: Customers are liable for the costs of returning goods to us via a

This returns policy does not affect your statutory rights.

We Happy Octopus Ltd / The Little gift studio can refuse to process any order without prior notice, we will issue a full refund if we refuse to process an order.

60 Days Return/Exchange Policy

Below are the detailed instructions on how to process a return or exchange. The policy begins from the date of purchase. Please see whether either of these pertain to you, and if the item(s) are covered by our 60 Return Policy.

The following reasons are covered by our 60 day FULL COVERAGE Return/Exchange Policy.The Little gift studio is responsible for return postage fees, and replacement fees)

  • We sent the wrong order or item(s), item broken or defective.
  • The chain or bracelet is damaged or if the clasp is damaged. 

The following reasons are covered by our 60 day LIMITED COVERAGE Return/Exchange Policy.(Customer is responsible for return postage fees, and replacement postage fees the little gift studio does not refund any shipping fees.)

  • You chose the wrong size bracelet(s) or ring(s), Necklace.
  • Personalised items are one-of-a-kind, it cannot be returned unless it is defective or damaged.

The following reasons are NOT covered by our 60 day return policy, and we are not liable for these issues.

  • Products are exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter that appearance. 
  • Products are damaged by misuse, mishandling, or poor maintenance.

Damaged

In the unlikely event of our products arriving damaged or faulty, please contact us immediately. 

Contacting us

If there are any other questions you may have, please contact us using the information below:

hello@thelittlegiftstudio.co.uk

Mail address 7 East Church Way, Heywood , OL10 2WB